RETURNS POLICY

At Albarella, we are committed to offering a thoughtful and seamless shopping experience from our atelier to your doorstep.

MADE TO ORDER

Select items are made to order and crafted with the utmost care.

You will receive a confirmation email upon purchase. Processing and lead times may vary depending on the piece. For any questions, reach out to hello@albarella.co.uk

RETURNS & EXCHANGES

If you’re not fully satisfied with your order, you may request a return within 7 days of receiving your item.

Once approved, Please send the item(s) back within 14 days of your request.

RETURN ELIGIBILITY

To be eligible for a return, items must be:

  • In original, unworn condition

  • With all original tags attached

  • In the original packaging

Items showing signs of wear including makeup marks, perfume, or damage will not be accepted and will be returned to the original shipping address.

REFUNDS

Refunds are issued to the original payment method within 7 business days of receiving the returned item(s). You will receive a confirmation email once your refund has been processed.

Please note:

  • Original shipping fees are non-refundable

  • Refunds will not be processed until returned goods have been received and inspected

MADE-TO-MEASURE & CUSTOM GARMENTS

Due to the personalized nature of our made-to-measure and custom pieces, these items are non-returnable and non-refundable. Each piece is crafted with exceptional attention to detail and packaged with care.

If you have questions before placing a custom order, we strongly encourage you to reach out to us at hello@albarella.co.uk

While these items cannot be returned, your satisfaction remains our highest priority. If there’s any issue with your custom order, we’re here to work with you to find a resolution.

Thank you for supporting Albarella’s dedication to thoughtful design and craftsmanship.